Refund Policy
Last updated: August 2026
We want you puzzling, not arguing about money. This policy covers the paid unlock (the Season 1 bundle). All purchases are processed by Paddle (Paddle.com Market Ltd), our merchant of record.
How to request a refund
Within 14 days of purchase, email feedback@playtheclick.com from the address on your account (or reply to your Paddle receipt) and tell us the purchase and the reason. We answer within a few days, and approved refunds are returned by Paddle to your original payment method.
What we refund
- Accidental or duplicate purchases — refunded.
- Technical problems — if an unlocked game does not work on your device and we cannot fix it promptly, we refund it.
- Changed your mind — within 14 days, if you have not substantially played the unlocked content, we will normally refund. If you have already played through most of what you unlocked, we may decline.
EU / UK buyers
By purchasing digital content that is delivered immediately, you agree to immediate performance and acknowledge that the statutory 14-day withdrawal right ends once delivery has begun. This does not reduce the policy above — it is in addition to your statutory rights concerning faulty content, which remain unaffected.
Chargebacks
Please contact us before disputing a charge with your bank — a refund from us is faster for everyone. Accounts that abuse chargebacks on delivered content may have paid unlocks revoked.