Refund Policy
Last updated: October 2026
We want you puzzling, not arguing about money. This policy covers every paid purchase: the solo pass, the together pass and the all-games pass, each a one-time purchase with no fixed expiration date that does not renew. The Click is operated by Novologia Ltd, registered in Israel; all purchases are processed by Paddle (Paddle.com Market Ltd), our merchant of record, and refunds are provided in line with Paddle’s Buyer Terms.
14-day money-back guarantee
If you are unhappy with your purchase for any reason, you can request a full refund within 14 days of purchase — no conditions. Approved requests are returned by Paddle to your original payment method; depending on your bank, the money typically arrives within 5–10 business days.
What a refund does
A refunded pass ends: the access it gave is revoked. A refunded together pass or all-games pass also stops opening together games for the people you play with. A refund is always of the whole purchase: we do not refund part of a pass, including the part of an all-games pass you did not use.
If we ever discontinue the service
A pass has no fixed expiration date, and every purchase is guaranteed at least 90 days of access from the day it was bought (see section 4 of our Terms). That is a guarantee of access, not a money-back guarantee: it does not extend the 14-day refund window above. If we discontinue a service and cannot give your purchase those 90 days, you will receive an appropriate remedy, a proportional or full refund, in line with applicable law.
How to request a refund
Either works:
- Email feedback@playtheclick.com from the address on your account and name the purchase, or
- Contact Paddle directly by replying to your Paddle receipt or via paddle.net.
Your statutory rights
This policy is in addition to any rights you hold under the consumer laws of your country, including rights concerning faulty digital content. Nothing here limits them.
Chargebacks
Before disputing a charge with your bank, please contact us or Paddle — a refund is faster for everyone.